Thursday, July 27, 2017

Amazing Customer Service

So I work in customer service basically. I talk to people on the phone and answer emails as a major portion of my daily work. People are fascinating!

I recently had such a remarkable customer service experience. One of those where you write to corporate because it was so profound.

It is no secret I love writing devices - pens, markers, pencils, etc. Sharpies are one of my favorite things! Especially the silver metallic Sharpies. When I taught, there was a marker bucket of "Ms. Spencer's markers" and students who were granted permission to use them took a pseudo-oath. And it was such a big deal to use said writing utensils. Even now, I have pen cups in my house that are "for anyone's use" and "extra special writing tools". Yes, I have problems.

(Just a sample from my personal collection. Not all Sharpies owned were pictured.) 

All this to say when I needed to go and find perfectly colored Sharpies for an upcoming work trip - I was ALL over it! This is like sending a kid to the candy store with $20!

So I went to Michaels to find said beautiful Sharpies. And I found them and I might have tested out the new brush style ones. Because why not?

When I went to pay for the Sharpies, I encountered an odd question from the cashier.

Cashier: "Where did you park?"

I pause.

Cashier: "On the left or the right?" (He points out the window)

I turn around and have that moment of "oh my word! Is this a test? Am I being screened for senility because sometimes I can't remember where I park?"

I fortunately spot my car and respond: "Oh, it's right there on the right."

Cashier: "Ok, good."

Awkward pause. (Do I ask why? Was there an accident in the parking lot? Is it raining? Did a semi just drop a large load of chickens that have taken over the lot now?)

Cashier: "There is someone out front on the left side who has been bothering customers as they exit and I wanted to make sure you would able to get to your car safely. I just called the police, but you should be ok. If you had been parked on the other side, I would have walked you out to your car to be sure you were safe."

Me (dumbfounded): "Wow! Thank you. That is very kind."

Cashier: "I'll watch as you walk out to your car to make sure there are no problems. Thanks for coming in today!"

I literally walked out shocked. Who does that? Unfortunately the receipt did not tell me the employees name and it was the one time I couldn't remember what the tag said (yes, I usually remember - I'm a visual learner!).

And I was reminded and challenged, "How can I create remarkable experiences for those I interact with as I talk on the phone and respond to emails?"

And hopefully, this employee is recognized by Michaels for the outstanding service provided! Because I sure did fill out a customer experience form on their website.

Thursday, July 20, 2017

The Past 60 Days

This spring/summer has been a complete whirlwind. Traveling, moving, traveling, family time, traveling, dog sitting, traveling.

But I wouldn't trade it for anything.

With the madness of the past bit, Luke challenged me to do a blog post of numbers and stats of 60 days (Roughly April 22-June 21).

* 9 Amazing friends helping me move from one garage apartment to another

* 38 days in Israel

* 423 people on the combined trips I was on to Israel (that is a LOT of names to remember)

* 8 packing cubes that have changed my international packing life

(Seriously - these are amazing! Changed my hotel life)

* 4 days in Rome

* 7 days on airplanes
(Hello 2:00am wakeup call eyes) 

* 1 shady taxi driver muttering in a language I don't speak

* Countless new friends & connecting with previous friends

* 6 Shabbats in Israel

* 45 nights in hotel rooms
(Checking out a new hotel in May/staying there in June)

* 4 days of dog/house/pool sitting

(Buddy!!!!!  Actually his name is Winston, but sometimes I call him Petey from Little Rascals
Love this)

* 1 pair of airline issued sweatpants when my jeans failed the wand test during the additional screening and 1 airline issued "toiletry" kit when the luggage did not arrive (including a pair of pajamas)
(This bag held all kinds of goodies, including the pajamas)

* 4 days in the office during the month of June

* 6 days in the office during the month of May

* 3 Sea of Galilee boat rides (2 with the "grammy" awards and 1 with dancing)

* 14 nights spent in my new apartment (not enough time to take photos or settle in)

* 5 international airports
(Beautiful airport - they even sell tulips there!)

* 3 types of currency used

* Undetermined number of cappuccinos consumed in Israel and Italy for this non-coffee drinker
(Take me back!) 

* 7 Aroma iced coffees

* 1346 pictures taken - yes, apparently, I still take a bunch o' pictures in Israel!

* 21 funny sign pictures taken (to be shared on future posts)

(Please tell me you see the hilarity! See translation in italics - the third one down. Evacuation automatique. Hahaha!!! Toilets can be an automatic evacuation method)

* 4 or 5 Gelato cones in Rome (because "when in Rome")

(Lemon was probably my favorite flavor!!!)

* 7 Israeli tour guides/friends and dear Tatiana
(Tati and I were freezing on the bus - blankets were purchased) 

(Love these people and our amazing dinner this night) 

(These two - oh my! So much fun!)

(The picture I fought so hard for and I'm so glad I did! Love these people!)

Now I'm put for a few weeks with this crazy knee and all. So thankful for the Lord's grace to do all of this traveling without awful knee problems. And now, Lord willing, we are on the road to full recovery!